Delivery Policy

Home & Decor – Shipping & Delivery Policy

At Home & Decor, we aim to ensure your orders are processed, dispatched and delivered as smoothly as possible.

Order Processing

Orders are typically processed within 1–3 working days, excluding weekends and UK bank holidays.

Some products may require additional processing time depending on supplier availability.

Delivery Times

We currently offer delivery throughout the United Kingdom.

• Standard UK Delivery: Estimated 3–7 working days.

• Larger Furniture & Bulky Items: Estimated 5–14 working days.

• Multiple Items: Products may arrive in separate parcels due to different warehouse locations.

Delivery times are estimates and are not guaranteed.

Delivery Charges

Delivery charges are calculated and displayed at checkout before payment. Charges may vary depending on the size, weight and delivery location of your order.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Furniture & Large Item Deliveries

Larger furniture and bulky items may be delivered by specialist couriers.

Deliveries may be made to the ground-floor entrance of your property unless otherwise stated. Please ensure someone is available to accept the delivery.

Delivery Delays

Although we work hard to meet estimated delivery times, delays may occasionally occur due to courier disruptions, supplier delays, adverse weather or other circumstances beyond our control.

If your delivery is delayed, please contact our customer support team for assistance.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the address can be changed.

Damaged or Missing Items

If your order arrives damaged, incomplete or incorrect, please contact us promptly with your order number, a description of the issue and photographs where applicable.

We will investigate and arrange an appropriate resolution in accordance with your statutory consumer rights.

Undelivered Parcels

If your parcel is marked as delivered but you have not received it, please contact us so we can investigate with the courier.

Contact Us

For questions about shipping, delivery or an existing order, please contact Home & Decor through our website's contact page.

Home & Decor reserves the right to update this policy where necessary. Nothing in this policy affects your statutory rights under UK consumer law.