Refund & Returns Policy

Home & Decor – Refund & Returns Policy

At Home & Decor, customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns & Cancellations

You have the right to cancel and return most online purchases within 14 days of receiving your order, without giving a reason.

To request a return, please contact us through our website's contact page within 14 days of delivery.

Once you notify us of your cancellation, you have a further 14 days to return the item.

Return Conditions

Returned items should be:

• Handled only as necessary to inspect their nature, characteristics and functionality.

• Returned with all supplied accessories and components.

• Securely packaged to prevent damage during transit.

We recommend using the original packaging wherever possible.

We may make a deduction from your refund if the item has lost value because of handling beyond what is necessary to inspect it.

Non-Returnable Items

Certain products may be excluded from change-of-mind returns, including:

• Bespoke or personalised products.

• Perishable goods.

• Sealed hygiene-related items that have been unsealed after delivery.

These exclusions apply only where permitted by UK consumer law. Your statutory rights remain unaffected if an item is faulty, damaged or not as described.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return postage unless otherwise agreed.

For faulty, damaged or incorrectly supplied items, Home & Decor will cover reasonable return costs or arrange collection where appropriate.

Large furniture and bulky items may require specialist collection. Any applicable return collection charges for change-of-mind returns will be communicated before collection is arranged.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Include your order number, a description of the problem and photographs where available.

Under UK consumer law, you may be entitled to a repair, replacement or refund depending on the circumstances. Faulty goods generally qualify for a short-term right to reject within 30 days of delivery.

Refund Processing

Once your return has been received, or you have provided evidence of sending it back where applicable, we will process your refund within 14 days.

Refunds will be issued to your original payment method.

For valid cancellations of an entire order, the refund includes the original basic delivery charge. Additional charges for premium delivery options are not refundable unless legally required.

Your bank or payment provider may take additional time to display the refund.

Furniture & Large Items

Furniture and bulky products may require a specialist collection service.

Please contact us before arranging a return so we can provide suitable instructions.

Customers must not attempt to return large items without first receiving return instructions.

Order Cancellations Before Dispatch

If you wish to cancel your order before dispatch, please contact us as soon as possible.

If the order has already been dispatched, you can still exercise your applicable cancellation rights after delivery.

Refunds for Missing Orders

If your order has not arrived within the expected delivery period, please contact us so we can investigate.

Where an order is confirmed lost in transit, we will arrange a replacement or refund as appropriate.

Contact Us

For returns, refunds, cancellations or damaged-item enquiries, please contact Home & Decor through our website's contact page.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.